Mobile app problems: permissions, sign-in, tracking stops

iPhone & iPadAndroid
  • "Camera & microphone needed": tap "Open Settings" and allow Camera and Microphone for ScriptFox (Rig mode needs only the microphone).
  • Email/password sign-in fails: accounts created with Apple or Google have no password, and accounts that need an email code or two-factor can't finish on the phone; use "Continue with Apple" or "Continue with Google". If sign-in hangs on Wi-Fi but works on cellular, that network is filtering clerk.getscriptfox.com.
  • "Lost the transcription connection.": check your connection and tap the mic button again.
  • Recordings stutter: set Video quality to 720p in the Overlay sheet.
  • Recordings missing from the tab: allow gallery access, or the take was deleted from the gallery's "ScriptFox" album.

Checked against the app on October 15, 2026.

Still stuck?

Two ways to a person. Both are read by Tyler, who built ScriptFox.

Fox is the chat bubble at the bottom right of every page once you are signed in. It answers from these same pages and hands you to a person when it can't.