ScriptfoxHow can we help?
Every answer here is the same one Fox, the support chat in the app, gives. Search, or browse by what you were doing.
Getting started
What ScriptFox is, where things are, what it runs on.
Scripts
Making, organizing and finding your scripts.
- How do I put my script into ScriptFox and read it on the teleprompter?
- How to import a script from a document (Word, PDF, text)
- How to create a new script
- How to organize scripts into folders
- How to star a script (and where starred scripts show)
- What the script statuses mean (Drafting, Ready, Recorded, Published)
- How to search or filter my scripts
- How to delete a script
- How to change a script's icon
Editor
Writing, formatting and tagging a script.
Prompter
Reading: modes, settings, the floating window, the mic.
- How to switch between Voice and Pace mode
- Why is the mic already on, and why does the Fox orb go gray?
- Floating Mode and Call Mode (reading over Zoom, Teams, or Meet)
- How to mirror the prompter for a glass teleprompter rig
- How to change font size, speed, margins, colors, and the reading line
- How to start reading (the prompter controls)
- How to jump between sections in the prompter (markers)
- How to fix a typo without leaving the prompter
Voice setup
Calibration, vocabulary and your tracking score.
Voice commands
Hey Fox: what it does and how to turn it on or off.
Recording
Takes: recording, finding and downloading them.
Studio (desktop)
The Windows app: Call Mode, the screen recorder, the Studio editor.
- How to get the Windows desktop app
- The "Studio" page says it lives in the desktop app
- Using the Call Mode overlay in the desktop app
- How to record my screen and webcam (desktop app)
- How to edit a recording in the Studio (desktop app)
- How to add captions or use the transcript in the Studio
- How to export a video from the Studio (and why an export is slow)
- Color grading and audio cleanup in the Studio
- Where are the Studio AI tools (Autopilot, Co-editor, Smart Cuts)?
- Where are my Studio projects and recordings stored?
Mobile
The iPhone, iPad and Android apps.
Analytics
YouTube, retention and comparing your videos.
- How to connect YouTube
- How to link a YouTube video to a script
- How to get retention analytics and AI insights on a video
- Why is my analytics / retention overlay empty?
- Why does my analytics show the whole script as one section?
- How to download your video transcript from YouTube
- Upload a transcript for precise analytics
- Reading your retention chart
- Compare your videos (the Analytics page)
- Why does ScriptFox ask for my niche?
- Why don't I see impressions or click-through rate?
- I don't make YouTube videos. Can I hide the YouTube features?
- How to disconnect or reconnect YouTube
AI tools
The coach, the writing partner and the limits.
Teams
Team Spaces: inviting, sharing, approving.
- Director Mode: let a producer watch and control my read
- What is Team Spaces and how do I create a team?
- How to invite teammates and set their roles
- How do team seats work?
- How to share scripts with my team (the Team library)
- How does team vocabulary work?
- How do script comments and approval work?
- Where is the team analytics roll-up?
Integrations
Claude, ChatGPT, webhooks.
Plans & billing
What each plan includes, upgrading, cancelling, refunds.
- What counts toward the Free plan's 30 minutes of voice tracking?
- Prompter vs Pro: which plan do I need?
- What do Free, Pro, and Team include, and what do they cost?
- How to upgrade to Pro or Team
- How to update my card, see invoices, or change plans
- How to cancel, pause, or resume my subscription
- How do refunds work?
- How does Refer a friend work?
- How does the Affiliate Partner program work?
- Is "Studio" a plan? What's the difference between Studio and Team?
Account
Profile, theme, data, emails.
- What voice data does ScriptFox keep, and how do I turn it off or delete it?
- How to edit my profile, name, email, password, or photo
- How to switch between light and dark mode
- Can I export my scripts?
- What emails does ScriptFox send, and are there notification settings?
- Will my account be closed if I don't use it?
- Where is my data stored, and is it used to train AI?
Troubleshooting
When something isn't working.
- How to allow the microphone in Chrome, Safari and Edge
- Fox isn't hearing "Hey Fox" reliably
- My recording disappeared after I left the prompter
- I can't sign in
- Voice tracking lost me or says "Listening for you"
- "Mic error" or the prompter can't hear me
- The float / Call Mode button is missing in the prompter
- The coach says I've used my free analyses
- I can't find the Writing partner panel
- The desktop app won't update, or the version never changes
- My webcam is out of sync with the screen recording
- Mobile app problems: permissions, sign-in, tracking stops
Still stuck?
Two ways to a person. Both are read by Tyler, who built ScriptFox.
Fox is the chat bubble at the bottom right of every page once you are signed in. It answers from these same pages and hands you to a person when it can't.